CWR+ WEBSITE & SHOP
The terms that apply when you browse this website or place an order with CWR+.
This website is operated by CWR+ Ltd, company registration number 17113584. Registered office: 203 West Street, Fareham, Hampshire, PO16 0EN, United Kingdom. CWR+ Ltd is not currently VAT registered.
Warehouse and returns address: CWR+ Ltd, Unit 8A, Ongar Trading Estate, Great Dunmow, Essex, CM6 1EU, United Kingdom.
These terms govern your use of the CWR+ website and the purchase of products through it. Please read them before placing an order. If you do not agree with these terms, you should not use the website or submit an order.
We take reasonable care to describe and display products accurately. Packaging, colours and images can vary from their on-screen appearance, and manufacturers may update packaging or product information. Please read the label supplied with a product before use.
CWR+ nutritional products are intended as complementary feeds or complementary pet foods where stated. They are not veterinary medicines and are not intended to diagnose, treat, cure or prevent disease. Product information on this website does not replace veterinary advice.
Submitting an order is an offer to purchase the selected products. An automated acknowledgement confirms that we have received the order; it does not necessarily mean that the order has been accepted. A contract is formed when we confirm acceptance or dispatch the goods.
You are responsible for checking your order, delivery details and contact information before completing payment.
All orders are subject to availability. If we cannot supply an item, we may cancel the affected part of your order and refund the relevant amount. We may also limit quantities where reasonably necessary.
Prices are shown in the currency displayed by the website and include applicable taxes unless stated otherwise. Delivery charges are shown separately before checkout is completed. Payment must be authorised by the payment provider before an order can be processed.
If a pricing or product-information error is identified before acceptance, we may contact you for instructions or cancel the affected order and issue a refund.
We deliver to UK mainland addresses, Scotland, Northern Ireland and the Republic of Ireland. We aim to dispatch within three working days, with standard delivery expected to take approximately three to five working days after dispatch. Delivery options, costs and estimates are displayed at checkout. Events outside our reasonable control can affect delivery times. Please see our Shipping & Returns page for further information.
Your cancellation and return rights are explained on our Shipping & Returns page. Customers normally pay return postage for change-of-mind returns. Where CWR+ requires the return of faulty, damaged, incorrect or non-conforming goods, CWR+ will bear the reasonable return cost.
Refunds will be processed without undue delay and within the timescales required by applicable consumer law. Nothing in these terms affects the statutory rights available to you under applicable consumer law.
Products must be stored and used in accordance with their labels and any accompanying instructions. Recommended amounts should not be exceeded unless advised by an appropriately qualified professional. If your dog is unwell, pregnant, lactating, taking medication or has a diagnosed condition, seek veterinary advice before introducing a supplement.
Further guidance is available on our Responsible Product Use page.
Website content is provided for general information. We may update, correct or remove content without notice. Although we take reasonable care, we do not guarantee that the website will always be uninterrupted, error-free or available.
The CWR+ name, branding, website design, text, graphics, photographs and other content are protected by intellectual-property rights belonging to CWR+ or its licensors. Content may not be copied, republished or used commercially without prior written permission, except where permitted by law.
Nothing in these terms excludes or limits liability where it would be unlawful to do so. Subject to that qualification, we are not responsible for losses that were not reasonably foreseeable when the contract was formed or for losses arising from misuse of a product or failure to follow supplied instructions.
Personal information is handled in accordance with our Privacy Policy. Shopify and selected service providers may process information required to operate the store, take payment and fulfil orders.
We may revise these terms from time to time. The terms in force when an order is accepted will apply to that purchase.
These terms are governed by the laws applicable in the part of the United Kingdom in which the business is established. If you are a consumer, you retain any mandatory protections and rights to bring proceedings available under the law that applies where you live.
Questions about these terms or an order can be submitted through the CWR+ Contact page.